The Robarts Starbucks defies all logic when compared to normal businesses that are run well, so I decided to help you out in determining how long a wait you’ll have when you arrive.
Keep in mind all this would change if they bothered to use more than one cash, but I guess workers who can handle a cash machine are in very short supply when it comes to the Robarts Starbucks.
The equation for calculating your wait time (in minutes) is:
Wait = (number of employees * 2) + 1 if the lineup exceeds one person + (number of customers ahead of using debit/credit/Starbucks cards * 3)
So, if there are 4 employees, 3 customers ahead of you, and 2 of those customers are using cards of some sort, your wait time is 4*2 + 1 + 2*3 = 15 minutes.
-the number of customers doesn’t matter, so long as there is at least one, there will be a wait. Remember, you have to wait both for your coffee and then again to pay for your coffee. It’s like two lineups in one! Wait, it actually is two lineups.
-the more employees working, the longer the wait. I know, this doesn’t make sense, but neither does the way this Starbucks is being run. Usually, employees are tripping over each other, getting into conversations and delaying your beverage, or labouriously trying to train one another, all at the expense of your wait time. If there are more than two working, you’ll be waiting much longer
-customers ahead of you will increase your wait time if they are using some kind of card because apparently this way of paying is always problematic and time consuming for Robarts Starbucks staff
-this equation only applies to the Robarts Starbucks. Other Starbucks are run much more efficiently and you can expect good service there
So there you go! Once you arrive, you can now accurately guesstimate your wait time at the Robarts Starbucks.